{"id":16356,"date":"2025-07-04T10:59:55","date_gmt":"2025-07-04T10:59:55","guid":{"rendered":"https:\/\/naturelargania.freelancerweb.ma\/?page_id=13"},"modified":"2026-08-31T20:54:37","modified_gmt":"2026-08-31T18:54:37","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/naturelargania.com\/en\/livraisons-retours\/","title":{"rendered":"Deliveries &amp; returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16356\" class=\"elementor elementor-16356\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-71b1cfa0 e-flex e-con-boxed e-con e-parent\" data-id=\"71b1cfa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ba5f8c6 e-con-full e-flex e-con e-child\" data-id=\"2ba5f8c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6832aa96 e-con-full e-flex e-con e-child\" data-id=\"6832aa96\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fbe8509 elementor-widget__width-initial wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"7fbe8509\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-white wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xl\"> Politique de Livraison et de Retour <\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p>Frais d'exp\u00e9dition, d\u00e9lais et conditions de retour applicables \u00e0 toute commande pass\u00e9e sur naturelargania.com.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c396b05 elementor-widget__width-initial elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"c396b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"179\" src=\"https:\/\/naturelargania.com\/wp-content\/uploads\/2024\/10\/logo-argania-wihte.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/naturelargania.com\/wp-content\/uploads\/2024\/10\/logo-argania-wihte.png 400w, https:\/\/naturelargania.com\/wp-content\/uploads\/2024\/10\/logo-argania-wihte-150x67.png 150w, https:\/\/naturelargania.com\/wp-content\/uploads\/2024\/10\/logo-argania-wihte-300x134.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bd1c58 e-con-full e-flex e-con e-child\" data-id=\"2bd1c58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a076c21 politique-content color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a076c21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>1. SHIPPING<\/h2>\n\n<p>Deliveries are based on fixed delivery dates and are only available within Canada. Unexpected delivery delays do not entitle customers to make claims.<\/p>\n\n<h3>1.1 CONDITIONS<\/h3>\n<p>Deliveries are fixed and only available within Canada. Naturel Argania does not ship to P.O. boxes. Delivery delays caused by carriers do not entitle customers to claim damages or compensation.<\/p>\n\n<h3>1.2 SHIPPING FEES &amp; DELIVERY TIMES<\/h3>\n<p>Know your shipping fees before placing your order.<\/p>\n\n<table style=\"width:100%; border-collapse:collapse; margin:15px 0;\">\n  <thead>\n    <tr style=\"background-color:#f2f2f2;\">\n      <th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Fixed Delivery Times and Fees<\/th>\n      <th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Price<\/th>\n      <th style=\"border:1px solid #ddd; padding:10px; text-align:left;\">Order by 6:00 PM (EST) for delivery within<\/th>\n    <\/tr>\n  <\/thead>\n  <tbody>\n    <tr>\n      <td style=\"border:1px solid #ddd; padding:10px;\">Express<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">19,99 $<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">3 business days<\/td>\n    <\/tr>\n    <tr>\n      <td style=\"border:1px solid #ddd; padding:10px;\">Standard<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">12,99 $<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">5 business days<\/td>\n    <\/tr>\n    <tr>\n      <td style=\"border:1px solid #ddd; padding:10px;\">Economy<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">11,99 $<\/td>\n      <td style=\"border:1px solid #ddd; padding:10px;\">10 business days<\/td>\n    <\/tr>\n  <\/tbody>\n<\/table>\n\n<p><em>*Bags will be delivered separately within 9 to 11 business days.<\/em><\/p>\n\n<p>For deliveries to Yukon, Northwest Territories, and Nunavut, the following surcharges will apply: $5 for economy shipping and $15 for standard shipping. Express delivery is currently not available for these territories.<\/p>\n\n<h4>Flat-rate Shipping<\/h4>\n<p>No matter how many items you order, you will benefit from a single low shipping fee. Simply choose your preferred delivery time at checkout and enjoy savings as you stock up!<\/p>\n\n<h4>Express Delivery<\/h4>\n<p>Three-day shipping is available for Canadian orders placed before 6:00 PM (EST). Fast delivery is guaranteed for all valid postal addresses, excluding P.O. boxes, remote areas, and certain products.<\/p>\n\n<h4>Delivery Details<\/h4>\n<ul>\n  <li>The above flat-rate fees do not apply to deliveries outside Canada. Delivery times only apply to orders placed before 6:00 PM (EST).<\/li>\n  <li>Delivery times apply only to orders placed before 6:00 PM (EST). Note that times are calculated from the payment confirmation (which is immediate for credit card payments).<\/li>\n  <li>Delivery times are calculated from the date of receipt of your payment (this is immediate for orders by bank card).<\/li>\n  <li>We deliver most orders during business hours. Please provide an address where someone can receive the package in person.<\/li>\n  <li>Urgent orders are delivered within 3 business days, starting the day after the order is placed.<\/li>\n<\/ul>\n\n<h3>1.3 DAMAGES DURING SHIPPING<\/h3>\n<p>If you notice that your package is damaged or opened upon delivery, please take the following steps:<\/p>\n<ul>\n  <li>Report it immediately to the delivery person before signing.<\/li>\n  <li>Ask them to write the issue on the delivery slip (e.g., \u201cOpened package,\u201d \u201cDamaged box\u201d).<\/li>\n  <li>Request to open the package in their presence to check if any items are missing or damaged.<\/li>\n<\/ul>\n\n<h3>1.4 MISSING ITEMS IN THE PACKAGE<\/h3>\n<p>If an item is missing after you\u2019ve accepted the delivery, please contact us within 5 days at <a href=\"mailto:contact@naturelargania.com\">contact@naturelargania.com<\/a>and provide the following :<\/p>\n<ul>\n  <li>Your order number<\/li>\n  <li>The reference or description of the missing item as listed on your invoice<\/li>\n<\/ul>\n\n<h3>1.5 ABSENT DURING DELIVERY<\/h3>\n<p>If you were absent at the time of delivery, Canada Post will leave a delivery notice card indicating the date of the missed delivery and the closest pickup location. (Canada Post holds packages for 15 days.)<\/p>\n\n<h2>2. RETURNS<\/h2>\n\n<p>If you\u2019re not satisfied with your purchase from the Naturel Argania Online Boutique, we will refund the purchase amount (product price + taxes) for any new or lightly used item. Each refund request will be reviewed and must be approved by our Customer Service team. Returns are processed within 15 days of receiving your item. You\u2019ll receive a confirmation email once your refund is completed.<\/p>\n\n<p>Items that are overly used or finished are not eligible for return. If the returned product is deemed used or empty, the refund will not be processed.<\/p>\n\n<h3>Return Address :<\/h3>\n<address style=\"font-style:normal; line-height:1.6;\">\n  Naturel Argania<br>\n  460 rue Saint-Joseph Est<br>\n  Qu\u00e9bec, Qc G1K 7Y1 Canada\n<\/address>\n\n<h2>Important<\/h2>\n<p>Les articles en <strong>FINAL SALE<\/strong> items are not exchangeable or refundable. This return policy applies only to purchases made on naturelargania.com. Products purchased at pharmacies cannot be returned, refunded, or exchanged through Naturel Argania\u2019s head office.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-sticky-column-css\" href=\"https:\/\/naturelargania.com\/wp-content\/themes\/woodmart\/css\/parts\/int-elem-opt-sticky-column.css?ver=8.5.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-183d2659 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"183d2659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7529ec94 e-con-full e-flex e-con e-child\" data-id=\"7529ec94\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a7028d8 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6a7028d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-small text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h3 class=\"woodmart-title-container title wd-fontsize-m\">Need Help?<\/h3> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-510ea3af elementor-widget elementor-widget-wd_list\" data-id=\"510ea3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"wd-list color-scheme-custom wd-fontsize-xs wd-type-icon wd-style-default text-left\">\n\t\t\t\t\t\t\t\t\t\t\t<li 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naturelargania.com.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-16356","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/pages\/16356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/comments?post=16356"}],"version-history":[{"count":5,"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/pages\/16356\/revisions"}],"predecessor-version":[{"id":20000,"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/pages\/16356\/revisions\/20000"}],"wp:attachment":[{"href":"https:\/\/naturelargania.com\/en\/wp-json\/wp\/v2\/media?parent=16356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}